We are excited to announce the launch of our new and improved customer portal, designed to provide you with the tools you need to easily manage your account, packages, and shipments. The updated portal comes packed with a variety of features that will help enhance your experience, improve communication, and provide greater transparency. Let’s take a closer look at some of the key features that we’ve integrated into this new portal.
Key Features of the New Customer Portal
1. Dashboard The new dashboard gives you a quick overview of your account activity, so you can stay informed about your shipments, invoices, and any recent activity. It includes:
- A snapshot of your account balance and a breakdown of costs for complete financial transparency.
- Four main status cards show the number of packages in each of the following stages: Ready, Processing, In-Transit, and Pre-Alerts. By simply clicking on these cards, you can dive deeper into the respective shipment status, keeping you fully updated.
- A referral feature for customers to easily refer friends and family to our service, with built-in tracking to monitor your rewards.
- A section dedicated to recent pre-alerts, ensuring that you’re promptly informed about any issues or updates related to your shipments.
- A history list of your most recent shipments for quick access to past orders.
This dashboard provides an intuitive, at-a-glance view of your shipments and account, making it easier than ever to manage your logistics.
2. Account Management You now can view and manage your personal account details. Update your contact information, billing address, and other key details right within the portal for seamless management.
3. Bi-Directional Package or Shipment Comments Communication with our team has never been easier. The new bi-directional comments system allows you to leave real-time comments on your packages, enabling swift communication between you and our team. Whether it’s a question or a concern, your feedback will be instantly addressed.
4. Knowledge Base Our Knowledge Base is now fully integrated into the portal, providing you with easy access to guides, FAQs, and resources that will help you navigate our services. Whether you’re new to our platform or need some troubleshooting help, the Knowledge Base has you covered.
5. User Preferences Customize your user experience with new user preference settings. You can now adjust your language preferences and the default view options to match your needs.
6. Google Maps Integration for Shipment Addresses We’ve integrated Google Maps so you can view the locations of your shipment addresses directly on the map. This gives you more transparency and better visibility of our facilities, helping you plan your shipments more effectively.
7. Shipment Calculator Plan your shipments better with our new Shipment Calculator. Customers can now estimate the cost of their shipments based on package dimensions, weight, and other factors, making it easier to budget and plan your shipments ahead of time.
Improvements to Enhance Security and Experience
Authentication Flow: We’ve made some important updates to the authentication flow. When resetting your password, you no longer need to click a link within the email. Additionally, a new password policy has been introduced, requiring customers to create complex passwords, enhancing the security of their accounts. This step ensures that your personal information remains safe and secure, giving you peace of mind.
Dashboard Enhancements: Our compact and streamlined dashboard is now even more user-friendly. It not only shows your account balance and shipment statuses but also allows you to track referrals and review recent pre-alerts. This holistic overview ensures that you can stay on top of your account and shipments with ease.
New Menu Items for Enhanced Functionality
1. Shipment Overview: A dedicated section that gives you a snapshot of your active shipments, making it easier to manage and track each one.
2. Active Shipment: This section provides detailed, real-time updates on your current shipments, ensuring that you never miss an important update.
3. Shipment History: Quickly reference past shipments and track the progression of your orders in the shipment history section.
4. Shipping Calculator: Use this tool to estimate the cost of your shipment based on package size, weight, and other factors.
5. Self-Help Knowledge Base: A comprehensive repository of resources, guides, and FAQs, giving you the power to solve issues on your own whenever possible. This section is customizable by clients, ensuring that the content is always relevant and up-to-date.
6. Business Hours: Check the current business hours, which are now displayed in real-time within the portal. This feature helps you stay informed about our availability, making it easier to plan interactions with our team.
7. Customs: Stay up-to-date on Jamaica’s customs laws and expectations to ensure smooth and compliant cross-border shipments.
Improved Communication with Clients
Package Comments: Customers can now make and view comments on packages, allowing for direct feedback or inquiries within the system. Whenever a comment is made, clients are automatically notified via email with a direct link to the relevant comment, ensuring a prompt response to any customer feedback.
A Commitment to Excellence
At TruShipment, we remain committed to providing the best possible experience for our customers. With the new customer portal, we aim to make your logistics experience smoother, more transparent, and more secure. From the enhanced dashboard to the improved comment system, every feature has been designed with you in mind.
We appreciate your trust in our services, and we look forward to continuing our partnership with you as we continue to innovate and improve.
Stay tuned for more updates, and as always, thank you for choosing us as your trusted service provider.
